Medication Information

We want to make sure that you have the information you need in order to use your medications safely. Follow the links below for information and resources about:

Member Information Concerning Medication Disposal

Homescripts does not accept expired, damaged or unusable medications including transdermal patches from members who wish to dispose of their medications. However, if you are interested in the proper disposal methods for needles or syringes, please visit the Food and Drug Administration website for disposal information in your area:If you have questions concerning the destruction or disposal of expired, damaged or unusable medications, please visit the Food and Drug Administration website.

Understanding the difference between brand name and generic medications

Generic drugs are copies of their more expensive brand name counterparts. Generic versions of brand name drugs must be therapeutically equivalent and use the same active ingredients. Because generic versions of brand name drugs must be approved by the Federal Drug Administration (FDA), and are usually much less expensive, Homescripts will always substitute a generic drug for a brand name drug unless your prescriber specifies that only the brand name drug should be dispensed to you by writing “Dispense as Written” or “brand medically necessary” on your prescription. If you are not sure if a brand name medication has a generic option, you can do one of the following:

  • Visit our Envolve Pharmacy Solutions Member Portal. After registering, click on “Formulary Lookup” from the Member Center and search by the drug name. The search results will let you know if a known generic option exists.
  • Refer to your benefit information materials provided by your plan sponsor.
  • Call our Mail Service Customer Service Center at 1-888-239-7690 and a Mail Service Customer Service Representative will assist you. Representatives are available weekdays from 7 a.m. to 6 p.m. and Saturdays from 9 a.m. to 12 p.m. CST.
  • The Food and Drug Administration has a toll free hotline to answer questions about drug safety. Call 1-800-532-4440 or visit the FDA website and click on "Drugs".